Credits Terms

What credits are

• 1 credit = ₹1. You buy credits in advance and spend them inside Kriloop.
• Credits are a limited, personal licence to access features — not money, not a deposit, not a bank balance or stored-value instrument, and not property you own.
• Credits are non-transferable. You may not sell, trade or move them to anyone else or outside Kriloop.

Spending & refunds

• Credits are generally non-refundable for cash. When a booking is cancelled, eligible credits return to your balance under the Refund Policy.
• We refund the unused, spendable portion of your credit balance if we discontinue Kriloop or the credits feature, or where the law requires.

Expiry

Unused top-up credits expire after 365 days of inactivity. Credits held for an active booking are never expired mid-booking. We’ll remind you before credits are at risk of expiring.

Misuse & changes

• Credits obtained through fraud, chargebacks or abuse may be removed, and related bookings cancelled.
• Credits may be forfeited if your account is terminated for breaking the Terms or Community Guidelines.
• We may change how credits are priced or earned going forward; changes don’t reduce the spendable value of credits you’ve already bought.