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Grievance Redressal

Last updated June 18, 2026

If you have a complaint about content, conduct, your data, a payment or anything else on Kriloop, you can raise it with our Grievance Officer. This page sets out who to contact and the timelines we follow under India’s IT Rules 2021, the DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules 2020.

Grievance Officer

The same officer serves as our Grievance Officer under the IT Rules 2021 and as our Consumer Grievance Officer under the Consumer Protection (E-Commerce) Rules 2020, and is also our contact for data-protection matters under the DPDP Act.

Saurabh Chanderiya
Grievance Officer (IT Rules 2021) & Consumer Grievance Officer (E-Commerce Rules 2020)
Jodi Anoorabh LLP
A6-19138 Sobha Dreams Acres Tropical Greens, Balagere Village, Varthur Hobli, Varthur, Bengaluru, Karnataka 560087, India
Email: grievance@kriloop.com

How to raise a grievance

  • For content and conduct, use the in-app Report button — it routes to the right team fastest.
  • For anything else, email grievance@kriloop.com with your name, what happened, and any links, screenshots or the payment ID involved.
  • We’ll give you a complaint reference you can use to follow up.

Timelines

We follow the strictest applicable timeline for each type of complaint:

  • Content complaints (IT Rules): acknowledged within 24 hours, resolved within 15 days.
  • Non-consensual intimate imagery: removed within 24 hours of a valid complaint.
  • Court orders & government takedown notices: actioned within 36 hours.
  • Consumer / payment grievances (E-Commerce Rules): acknowledged within 48 hours, redressed within one month.
  • Data-protection requests (DPDP): handled within the timelines the Act requires.

If you’re not satisfied — appeals

If you disagree with how we’ve handled a grievance under the IT Rules, you may appeal to the Grievance Appellate Committee within 30 days of our decision, at gac.gov.in.

For data-protection matters, you may also complain to the Data Protection Board of India (or, if you are in the EU, your local data-protection authority). See the Privacy Policy.